Walker began hosting customer experience events for our clients more than 15 years ago. As they grew in popularity we decided it was time to expand the event and open it to the rapidly growing CX industry. Knowing there were plenty of other conferences to choose from, we decided to distinguish it by designing it specifically for CX professionals at B-to-B companies. Today it remains the first and only event focused completely on B-to-B customer experience topics and best practices.
If you are involved in B-to-B customer experience initiatives at your company, this is the event for you. What’s more, it is produced by a firm with extensive experience hosting outstanding events for CX professionals.
Other than the obvious difference – it’s the only CX event focused entirely on B-to-B CX – there are a few other things that stand out:
Most of the companies that attend are large, complex organizations that see customer experience as a key strategic competitive advantage. Here is a sampling of the companies that attended last year’s event: Akamai, Amdocs, Arris, AT&T, Avaya, Avery-Denison, Blackbaud, Boston Scientific, Capitol One, Castrol, Cintas, EMC, Ferguson, GE, Ingersoll Rand, Ingram, Intel, Johnson Controls, Johnsonville, Microsoft, NCR, NetApp, Penske, Seagate, Sysco, Tetra Pak, Thompson Reuters, and Time Warner.
A wide range of professionals involved in customer experience strategies attend the B-to-B CX Summit. This includes those involved with the development of customer strategies and the implementation of initiatives to help their company improve performance through focus on their customers.
Here are just a few of the titles of those who attended last year’s event: Customer Experience Champion, Customer Interface Manager, Customer Services VP, Director-Continuous Improvement, Director of CRM & Customer Experience, Director of Customer & Partner Assurance, Director of Customer Experience and Analytics, Sr. Manager of Customer Listening, Strategic Account Executive, Vice President of Program Management, VP of Business Operations, SVP of Customer Experience.
Walker is a customer experience consulting firm helping businesses for more than 75 years. Walker’s diverse team of consultants provides tailored, comprehensive solutions to help companies achieve their business objectives and grow shareholder value. Walker specializes in putting customer intelligence to use to improve retention and growth, using predictive analytics, cutting edge technology, and expert advice to deliver results.
In addition to producing events for customer experience professionals, we broadcast a monthly webcast program, publish blogs, distribute articles, and provide many other CX resources. For more information, please visit our website at www.walkerinfo.com.
Registration to attend the B-to-B CX Summit is $1,995. Register before July 21 and receive a $300 discount.
We also feature two pre-Summit workshops. Attend one workshop for an additional $200 or attend both for $350.
The registration fee includes all sessions in the two-day program including keynote addresses, breakout sessions, roundtable discussion groups, and peer-to-peer facilitated discussions. Also built-in are special events which include the welcome reception, breakfast and lunch both days, a special dinner, and our CX celebration at the conclusion of the event. Attendees will receive two newly-published reports and will have access to online proceedings published after the conclusion of the conference.
If you must cancel for any reason and let us know before August 31 there will be a $250 cancellation fee to cover our basic costs. The remainder of your registration will be refunded to you. After August 31, any cancellations will be refunded at half the original cost. However, at any time we are happy to accept a substitute attendee in your place with no additional fee. For more information regarding administrative policies please contact Patrick Gibbons at firstname.lastname@example.org.
The CX Summit is designed specifically for customer experience professionals at B-to-B firms. Because Walker is a solution provider to many of these firms, we do not permit companies with competing solutions to attend. However, we do welcome other companies with complimentary services to join us and we encourage them to consider becoming one of our CX Summit partners so they can gain exposure and provide additional perspective at the event.
Yes. If you are a provider of CX solutions, please check out our partner program. We thoughtfully select partners that will help round out our program and provide exposure for reputable solution providers. Download more information about the CX Summit Partner Program or send a note to Walker at email@example.com and we’ll set up a call to discuss if the CX Summit is a good fit for your organization.
Yes. However, we plan pretty far in advance. Typically by January we have our speaking lineup pretty well set. That said, it doesn’t hurt to contact us to share your interest. Just go to the Contact Us page and fill out the contact form.
We understand – you need to justify attending this event! Please know we'll do all we can to ensure you walk away with has much value as possible. However, you may need to make sure that your boss sees it that way too. Here are some key points you can make to convince others that this is time and money well spent.
The CX Summit will also be fun – we’re going to make sure you have a great time in San Antonio.