At Walker, we understand the unique challenges associated with B-to-B customer strategies. The resources on this page were designed with that specific focus in mind. Even if you can’t attend the conference, feel free to download the materials.
Ever wonder how your CX programs compare with other? Take our free online assessment. Log in and answer questions about your company’s current customer experience initiatives. Your input will trigger a comprehensive report of how you perform in key areas of CX competency and how you stack up against others.
Join us for the CX industry’s top webcast series! Each month, the experts at Walker produce an information-packed 30-minute webcast on highly relevant CX topics. Professionally produced and engaging, Walker Webcasts are an excellent resource for CX professionals looking to learn key strategies, gather new ideas and improve their base of knowledge. Find out more at walkerinfo.com/webcast.
CX Advantage provides a clear picture of the opportunity that is available for B-to-B organizations; the opportunity to leverage the experience to achieve business results. In this report Walker reviews the customer experience payoff, the reality B-to-B companies face today, and what customer experience professionals must do to realize the opportunity.
Walker has developed a new and better approach. One that leverages what currently works and overcomes the inadequacies that exist. It is more forward-focused and designed to optimize key customer experiences.
This study explores a top business priority of customer experience professionals, “ease of doing business,” and will guide customer experience leaders to be the catalyst for change in streamlining procedures and simplifying processes.
Customers 2020 is an insightful, thought-provoking study designed to reveal the customer experience industry of the future. The report reflects Walker’s view of the future based on input from nearly 300 customer experience professionals from large, multinational B-to-B organizations, representing a range of industries.