WALKER'S B-TO-B RESOURCES

At Walker, we understand the unique challenges associated with B-to-B customer strategies. The resources on this page were designed with that specific focus in mind. Even if you can’t attend the conference, feel free to download the materials.

 
CX Advantage I'm Transforming CX Poster

This poster details the CX Essentials – Six essentials for implementing customer experience strategies to achieve business success. Fill out the registration form, and we will send you a complimentary copy of this vibrant, 18x24 inch poster.

Preview Poster

   
 
CX Advantage CX Essentials

Six customer experience essentials for achieving business success

Today’s business executives are desperately looking for ways to stand out from their competition. Now, more than ever, they are focused on delivering an exceptional experience for their customers to establish a competitive advantage.

 
CX Advantage CX Advantage

CX Advantage provides a clear picture of the opportunity that is available for B-to-B organizations; the opportunity to leverage the experience to achieve business results. In this report Walker reviews the customer experience payoff, the reality B-to-B companies face today, and what customer experience professionals must do to realize the opportunity.

 
Optimized CX Optimized CX

Walker has developed a new and better approach. One that leverages what currently works and overcomes the inadequacies that exist. It is more forward-focused and designed to optimize key customer experiences.

 
The Value of Making it Easy The Value of Making it Easy

This study explores a top business priority of customer experience professionals, “ease of doing business,” and will guide customer experience leaders to be the catalyst for change in streamlining procedures and simplifying processes.

 
Customers 2020 Customers 2020

Customers 2020 is an insightful, thought-provoking study designed to reveal the customer experience industry of the future. The report reflects Walker’s view of the future based on input from nearly 300 customer experience professionals from large, multinational B-to-B organizations, representing a range of industries.

Register below to access the
B-to-B Resources
Required = required field
Email:
Required
First Name:
Required
Last Name:
Required
Company:
Required
Title:
Phone:
POSTER REQUEST:
Fill out this section if you are requesting the Transforming CX poster.
# of posters
Address:
Required
Address 2:
City:
Required
State:
Required
Zipcode:
Required
Comments/Questions: