The CX Summit will continue its tradition of featuring top speakers with topics that are highly relevant to B-to-B customer experience leaders. The program will include keynote speakers that serve as corporate executives, noted authors, or accomplished professionals. Workshops and breakout sessions will be led by experienced CX leaders and Walker experts that have practical advice and relevant examples.

Come back and visit this page to see our growing list of featured speakers.


Jay Baer

Jay Baer
Business Speaker & Emcee

Jay Baer is the world's most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more customers.

Jay has advised more than 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations and 32 of the FORTUNE 500. He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service.

Jay shows his audiences how to use technology as an “unfair marketing and customer service advantage.” His Convince & Convert Media division owns the world's #1 content marketing blog, the world's top marketing podcast, and many other education resources for business owners and executives. He is the second most retweeted person in the world among B2B marketers.

The creator of five multi-million dollar companies, Jay is an active venture capitalist and technology advisor, as well as an avid tequila collector and a certified barbecue judge.

Hug Your Haters book
Megan Burns

Megan Burns
Customer & Employee Experience Expert

Formerly a Forrester principal analyst, Megan is now the founder and CEO of Megan Burns Enterprises. For the past 17 years she's helped bring humanity back to the way organizations interact with customers, partners, employees and others in their ecosystem while increasing value for everyone.


Jen Shirkani

Jen Shirkani
Emotional Intelligence Speaker 

Jen Shirkani is a nationally recognized expert on emotional intelligence and a featured speaker at national and state conferences, universities, government agencies and business organizations around the world. For more than 25 years, Jen has worked with organizations from the Fortune 50 ($40B) to family-owned entities as a business consultant and executive coach. She is the author of Ego vs EQ, a leader’s guide to leveraging the power of emotional intelligence. In addition to emotional intelligence, she frequently speaks and writes about workplace challenges, including interviewing and selection, employee engagement and motivation, generational differences and coachability.

Jen has been a frequent guest of several national radio programs and has been featured in Bloomberg/Businessweek, Leadership Excellence magazine, Investors Daily, Business Insider, Publishers Weekly, Fast Company, Reader’s Digest and Upstart Business Journal. She holds a master’s degree in organizational leadership and has devoted herself to improving leadership effectiveness and to making common sense more common.

Ego vs EQ book
Ed Viesturs

Ed Viesturs
Everest Speaker

Ed Viesturs is widely regarded as America’s foremost high-altitude mountaineer. He is familiar to many from the 1996 IMAX “Everest Expedition” documentary and the 1998 documentary “Everest.”

Ed has successfully reached the summits of all of the world’s fourteen 8000-meter peaks without supplemental oxygen, an 18-year project he christened Endeavor 8000. He completed this goal in 2005, earning National Geographic’s Adventurer of the Year award.

Ed’s motto is that climbing has to be a round trip. All of his planning and focus during his climbs maintain this ethic – and he is not shy about turning back from a climb if conditions are too severe. In spite of his conservative attitude, Ed has been one of the most successful Himalayan climbers in American history.

Beyond mountaineering, Ed works as a design consultant for prominent outdoor equipment manufacturers such as Eddie Bauer/First Ascent and Grandoe Gloves and represents companies such as Rolex and the Seattle Seahawks. He is the author of four books, including his bestselling autobiography, “No Shortcuts to the Top.”

The Mountain book
Sebastian Wernicke

Sebastian Wernicke
Chief Data Scientist

Dr. Sebastian Wernicke serves as Chief Data Scientist at One Logic, a data science boutique that supports organizations across all industries to make sense of their vast data collections in order to improve operations and gain strategic advantage. Fascinated by the potential impact of enormous datasets, Sebastian originally studied bioinformatics and previously led the strategy and growth of Seven Bridges, building genetic analysis platforms. He has shared his insights in keynotes to companies like Mars, Unilever and SAS and is widely known for his TED Talks - some more serious than others - around data and statistics, which have been viewed more than 4 million times.


One Logic


Jennifer Batley

Jennifer Batley Sr. Vice President

Phil Bounsall

Phil Bounsall President

Sean Clayton

Sean Clayton Sr. Vice President

Patrick Gibbons

Patrick Gibbons Principal, SVP

Allison Grayson

Allison Grayson Vice President

Noah Grayson

Noah Grayson Principal, SVP

Brad Harmon

Brad Harmon Vice President

Lauri Jones

Lauri Jones Vice President

Katie Kiernan

Katie Kiernan Vice President

Jeff Marr

Jeff Marr Vice President

Sonya McAllister

Sonya McAllister Principal, SVP

Melissa Meier

Melissa Meier Vice President

Leslie Pagel

Leslie Pagel Vice President

Troy Powell

Troy Powell Vice President

Jamieson Prala

Jamieson Prala Senior Analyst

Kitty Radcliff

Kitty Radcliff Vice President

Krista Roseberry

Krista Roseberry Vice President

Chris Sego

Chris Sego Vice President

Diane Skirvin

Diane Skirvin Vice President

Steve Walker

Steve Walker Chairman & CEO